5th Contact Center for Utilities Operational Excellence Conference event reviews

5th Contact Center for Utilities Operational Excellence Conference

Enriching Customer Experience through Continuous Improvement and Engaging Technology

12-14 Sep 2017
Embassy Suites, New Orleans, LA, United States of America


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marcus evans reviews - 5th Contact Center for Utilities Operational Excellence Conference 4.5 out of 5 based on 4 user reviews.

marcus evans reviews - Good group of people here. Only concern was attendance, storms hit this group hard, lowered the value of this investment.

19 September 2017
BPA Quality
5* CCO

marcus evans reviews - Excellent peer-centric conference. Loved the intimacy and knowledge share, with many of the participants also being excellent presenters.

19 September 2017
Southern Company
4* Information Technology Business Systems Analyst

marcus evans reviews - Information is shared in an intimate setting that allowed for a very collaborative group.

19 September 2017
ComEd
4* Senior Business Analyst

marcus evans reviews - The conference was an absolute success regarding the reason I attended. The wealth of information and the willingness to share by the delegates was outstanding.
15 September 2017
Aqua America
5* Manager, IT


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Practical Insights From

Mark Davidson
CSBO Systems Analyst
Pacific Gas & Electric

Peter Persson
Director Digital Customer Initiative
Entergy

Ferdinanda Taylor
VRU/IT Analyst, Call Center Technologies
Southern Company


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Voice of Our Customers
  • "marcus evans gets it. They tailor the conferences to a specific audience" - LCEC
  • "Very interesting to see how many different companies in the same industry are achieving similar goals. I thoroughly enjoyed this conference." - Southwest Gas
  • "Found this conference extremely informative. Size of group allowed for effective networking, presentations were full of excellent best practices." - New Jersey Natural Gas Company
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