- general business sector
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Competitive Customer Experience for Retail Financial Services
Differentiation Through Superior Customer Experience, Securing Long Term Growth & Competitive Edge
Event Date: 10-11 Apr 2008
Location: The Westin Colonnade -Miami, FL, US
- key conference speakers
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Pamela A. Clifford EVP Wholesale Customer Strategies and Marketing, Wells Fargo Randall King SVP Deposits- Student Lending Risk & Contact Center Operations, Bank of America Linda Garner SVP Branch Enhancement and Simplification Team, US Bancorp David Stone SVP Online Customer Experience & Support, Wachovia John Doig SVP Marketing Domestic Personal Banking, Scotia Bank
- key conference topics
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- Customer Experience vs. Customer Service-Understanding Ways to Gain and Use Knowledge on Both Fronts
- Reclaiming Your Customer- Moving Away from the Transaction Based Days of Banking and Focusing on Consumer Needs
- Grasping a Consumer Focus and Indentifying Key Internal Changes
- Expanding Beyond the Branch Experience- Developing a Strong Call Center to Provide a Seamless Flow
- key conference features
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- Develop relationships to increase loyalty and enhance wallet share
- Discover the importance of streamlining as incentives to your organization's experience
- Identify tools available to aid in enhancing your efforts
- Reap the benefits of effective and engaging customer experience
- who should attend the conference
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SVP, VP, EVP, CMO, Directors, Heads with responsibility and interest for:
Customer Experience
Customer Satisfaction
Customer Service & Quality
Customer Insights
Customer Knowledge & Intelligence
Market Research
Customer Service & Communications
Customer Value Management and Customer Focus
- the conference organisers
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marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.
Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.
- conference speakers
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Pamela A. Clifford
EVP Wholesale Customer Strategies and Marketing
Wells Fargo
Randall King
SVP Deposits- Student Lending Risk & Contact Center Operations
Bank of America
Linda Garner
SVP Branch Enhancement and Simplification Team
US Bancorp
Norm Williams
VP Brand and Customer Experience
BMO Financial Group
David Stone
SVP Online Customer Experience & Support
Wachovia
Connie Stanley
VP SunTrust Online
SunTrust Banks Inc.
Anne Herbster
Brand Services Director
AARP
Gary Lanier
SVP Sales and Member Service
Eastern Financial Florida Credit Union
John Doig
SVP Marketing Domestic Personal Banking
Scotia Bank
Om Kundu
VP Global Consumer Group
Citigroup
Carl Snyder
President-Zions Internet Bank
Zions Bank
Ivy H. Bennett
SVP Marketing
Harris Bank
David Cliche
VP Global Interactive Marketing
Aon Reed Stenhouse
Marco G. Pacelli
Chief Executive Officer
ClickFox
Syed Hasan
CEO
ResponseTek Networks
- general enquiries
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Marisse N. Downie - Business Strategy
CGI Tower, 3rd Floor
Warrens, St. Michael
Barbados, W.I
Telephone: 1-246-417-5391
Fax: 1-888-844-4901
Email: generalmgt@marcusevansbb.com
- sponsorship opportunities
-
marcus evans Business Strategy
CGI Tower, 3rd Floor
Warrens, St. Michael
Barbados, West Indies
Telephone: 888-844-4901
Fax: 246-417-5391
Email: generalmgt@marcusevansbb.com
- conference quote
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""Master a Customer Experience Which Promotes Loyalty and Reinforces Your Competitive Advantage""
Identify the Varying Needs of the Customers, Managing the Entire Experience and Driving Increased Loyalty
