- telecommunications sector
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2nd Annual Business Process Management and Outsourcing Strategies for Telecoms
Companies Need to Transform their Business Processes to take Advantage of all of the New Ways that they can Improve Interaction with their Customers
Event Date: 17-19 Sep 2008
Location: Royal Garden Hotel, London, England
- key conference speakers
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James Rosenegk Global Master Black Belt, Motorola Paul van Doorne Manager BPM Processes, KPN Business Market Chris Garner Head of Business Improvement, BT Design Roberto Cavaggion Architecture and Development Manager, Tiscali S.p.A Mark Wigington Vice President – Large Projects, Orange Business Services
- key conference topics
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- Discovering the best practices in business process management
- Identifying methods to improve the process of redesign and implementation of BPM
- Understanding how to continuously develop the business process management in your company management
- Realizing how BPM optimises customer satisfaction and service levels
- conference focus
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This conference is a must attend for all Telcos, large and small, that are thinking of undertaking a large overhaul of their i This conference is a must attend for all Telcos, large and small, that are thinking of undertaking a large overhaul of their internal processes or have recently merged with another business. Against the background of the convergence of fixed and mobile services, this is likely to be most of them in the near future. This conference will present an opportunity to hear from a range of companies, from both the emerging European markets and the developed ones on their BPO experiences and how they now manage their processes in an increasingly technologically complex world.