- Marketing and sales sector
Call to Excellence 2012
Enhancing operational efficiency and customer advocacy through workforce, process optimisation and multichannel integration
Event Date: 19-20 Apr 2012
Location: Hilton on the Park, Melbourne, Australia
- Sponsorship opportunities request
- conference quote
"The contact centre--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimised for improved performance. - Sheryl Kingstone "
The importance of contact centre interactions across multiple communication channels continues to be at the centre of business strategies. The need to operate more efficiently and ensure optimal customer experience continues to be a top priority as it is directly linked to customer profitability.