- marketing/sales sector
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Call to Excellence 2012
Enhancing operational efficiency and customer advocacy through workforce, process optimisation and multichannel integration
Event Date: 19-20 Apr 2012
Location: Hilton on the Park, Melbourne, Australia
- Sponsorship opportunities request
- general enquiries
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Cindy Cluny(Ms) - Marketing Manager
marcus evans Kuala Lumpur , Suite A-20-1, Level 20
Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
50450 Kuala Lumpur , Malaysia
Telephone: +603 2723 6745
Fax: +603 2723 6699
Email: CindyC@marcusevanskl.com
- sponsorship opportunities
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Peter Morgan
Marcus Evans ANZ
Level 5, 99 Bathurst Street
Sydney NSW 2000
Telephone: +61 2 9238 7200
Fax: +61 2 9238 7286
Email: peterm@marcusevansau.com
- conference quote
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"The contact centre--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimised for improved performance. - Sheryl Kingstone "
The importance of contact centre interactions across multiple communication channels continues to be at the centre of business strategies. The need to operate more efficiently and ensure optimal customer experience continues to be a top priority as it is directly linked to customer profitability.
